Features of
ErlangC for iPhone

Start with your average calls per interval, your average handle time, service level and occupancy goal, and let ErlangC calculate the number of staff required.

Email a CSV file, text report or simple summary direct from within the application.

Copy output to clipboard to easily paste in any other application on your iPhone.

If you’ve got a suggestion, we’d love to hear it!

What’s coming in future releases? Some hints can be found in our blog.

Screenshots

More About Call Centre Staffing

For too long, call centre calculations have been left up to expensive, complicated applications that many do not understand, or simply cannot afford.

Learn more about simple staffing calculations you can do yourself with simple Microsoft Excel spreadsheets.

Browse some of our call centre staffing tools and add-ins for Microsoft Office (Mac and Windows)

Simply enter the average calls offered per interval, the length of those calls (handle time), and your service level objectives.

Press Run! to instantly see the number of staff you require.

Note, the figure provided is not adjusted for shrinkage -- stay tuned for this in a future release.

ErlangC for iPhone v1.0, now available on the App Store.